Privacy & Data Protection Policy (UK GDPR)

1. Introduction

Skybrox Coaching (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy & Data Protection Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data collected through our website, contact forms, email communications, and coaching-related enquiries.

2. Who We Are

Data Controller: Skybrox Coaching
Address: 6 Brookbank, The Street, Brook, Ashford TN25 5PE
Email: enquiries@skybroxcoaching.co.uk

We are responsible for deciding how and why your personal data is processed.

3. Personal Data We Collect

We may collect and process the following types of personal data:

• Name

• Email address

• Phone number (if provided)

• Information you provide via contact forms or email enquiries

• Marketing preferences

• Any other information you choose to share with us

We do not collect special category data unless explicitly required and consented to.

4. How We Collect Your Data

We collect personal data when you:

• Complete a contact or enquiry form on our website

• Sign up to receive emails or updates

• Communicate with us by email or other direct contact

• Voluntarily provide information during coaching-related enquiries

5. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide information about our services

• Deliver coaching services

• Send marketing or informational emails (only where you have consented)

• Improve our services and website communication

• Comply with legal or regulatory obligations

6. Marketing Communications (Mailchimp)

We use Mailchimp as our email marketing platform.

• When you sign up to receive emails, your name and email address are stored securely within Mailchimp.

• We only send marketing emails if you have explicitly opted in.

• Every marketing email includes an unsubscribe link, allowing you to withdraw consent at any time.

• Unsubscribing will immediately stop future marketing communications.

Mailchimp acts as a data processor on our behalf and complies with UK GDPR requirements, including appropriate safeguards for international data transfers.

7. Lawful Basis for Processing

Under UK GDPR, we process personal data using the following lawful bases:

• Consent – for marketing emails and newsletters

• Contract – where data is required to deliver services

• Legitimate interests – for responding to enquiries and improving services

• Legal obligation – where required by law

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure systems and access controls

• Limiting access to personal data to authorised persons only

• Using reputable third-party services (such as Mailchimp)

We only retain personal data for as long as necessary for the purposes outlined in this policy or to meet legal requirements.

9. Sharing Your Data

We do not sell, rent, or trade your personal data.

We may share your data only with trusted service providers (such as Mailchimp) who help us operate our business, and only where necessary and lawful.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at enquiries@skybroxcoaching.co.uk.

11. Cookies

Our website uses cookies. For detailed information on how we use cookies and how you can control them, please see our Cookie Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Email: enquiries@skybroxcoaching.co.uk
Address: Skybrox Coaching, 6 Brookbank, The Street, Brook, Ashford TN25 5PE